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Employee Stats
Active Employees
3556
Male Employees
1750
Female Employees
1806
Retired Employees
1364
Departments
142
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2025 Service Now Stats
  • Total Tickets

    6,856

  • Open Tickets

    451

  • Closed Tickets

    6,405

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Outage
Status Type Device Name Start Time End Time Reason
Resolved Unscheduled Webex Services Jun 3, 8:00 AM Jun 3, 5:00 PM Webex is experiencing service degradation for multiple services affecting North America
Resolved Unscheduled Network and Phones Jun 2, 5:55 PM Jun 2, 8:17 PM Fulshear Annex and Library Fulshear Branch are down
Resolved Unscheduled Network and Phones May 26, 9:17 AM May 26, 1:00 PM Missouri City Annex and East End Annex are down.
Resolved Unscheduled SW-9348-ChildAdvo May 23, 5:15 AM May 24, 5:00 PM The Child Advocacy switch is down. PSLightwave has opened a ticket,457997. PSLightwave wants the power at the building verified. I called the Child Advocacy site contact number I have. No one answered. I left a phone message to call me back. This may have to wait until Tuesday, 5/26/2026.
Resolved Unscheduled Network and Phones May 15, 11:05 AM May 15, 3:43 PM These sites went down at the same time: - Needville JP 3-2 - Needville Tax office - Needville Road and Bridge - Needville Purchasing - Squad 601 - Needville library Immediately we reached PSLightwave and they told us that they have many down sites reported and they are working on dispatching techs to check the fiber in the area (Ticket# 456309)
Resolved Unscheduled SO AT&T APN IS DOWN May 14, 8:00 AM May 14, 11:00 AM Anthony called and said that the AT&T APN went down this morning. SO far this is all on AT&T side so Anthony opened a ticket with them.
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